ecommerce and web design consultants

Two Decades of Digital Commerce Reality

Because knowing what doesn't work is often more valuable than knowing what does.

Explore Our Expertise
Established

31+ Years Expertise

Business Expertise

Delivering trusted solutions for evolving business challenges

Ongoing

20+ Years Developing

Digital Evolution

Shaping digital strategies that deliver real-world results

Comprehensive

Full-Cycle Integration

eCommerce Experience

Client, Agency, and Merchant perspectives combined

Authentic

Unique Perspective

We've been the client, the agency, and the merchant

Sometimes all at once.

Commerce Reality

Journey Touchpoints

We've seen enough projects to know where the hidden costs live

Blank Canvas Builds

Starting fresh with clear vision and strategy

  • Infrastructure Planning
  • Scalable Architecture
  • Future-Proof Design

Legacy System Migrations

Seamlessly transitioning from old to new

  • Data Preservation
  • Zero Downtime
  • Business Continuity

Platform Rescues

Recovering from technical setbacks

  • Emergency Response
  • Damage Assessment
  • Strategic Recovery

Performance Recovery

Optimizing for speed and efficiency

  • Speed Optimization
  • Resource Management
  • User Experience

Security Rehabilitation

Protecting assets and data

  • Threat Assessment
  • Security Hardening
  • Ongoing Protection
"The most expensive mistakes are the ones you don't see coming"
Marketplace Mastery

Channel Evolution

Each channel has its own psychology - what works in one often fails in another

eBay

From wild west to structured marketplace

Early marketplace pioneer to sophisticated selling platform

Seller Standards
Best Match Algorithm
Promoted Listings

Amazon UK

Growth to optimization

Market entry to performance optimization

A9 Algorithm
FBA Strategy
Brand Registry

Amazon EU

Cross-border complexities

Multi-market expansion and management

VAT Compliance
Multi-lingual
Pan-EU FBA

Facebook Shops

Social commerce reality

Social engagement to direct sales

Catalog Integration
Dynamic Ads
Shop Performance

Instagram Shopping

Content to commerce

Visual storytelling meets instant purchasing

Product Tagging
Shop Grid
Story Sales

Pinterest Catalogs

Visual discovery

Inspiration to transaction journey

Rich Pins
Shopping Lists
Visual Search
Technical Depths

Infrastructure Reality

Technical excellence matters - but only when it serves business goals

$ deploy --scale production

Server Architecture

Scalable infrastructure design with redundancy and failover

> Load Distribution
> Failover Systems
> Resource Optimization
$ balance --optimize traffic

Load Balancing

Traffic distribution and request handling optimization

> Traffic Management
> Request Distribution
> Performance Monitoring
$ secure --enforce protocols

Security Implementation

Comprehensive security measures and threat prevention

> Threat Detection
> Access Control
> Data Protection
$ optimize --target speed

Speed Optimization

Performance tuning for maximum efficiency

> Cache Management
> Code Optimization
> Asset Delivery
$ build --platform mobile

Mobile-First Development

Responsive design and mobile optimization strategies

> Responsive Design
> Touch Optimization
> Mobile Performance
$ connect --service api

API Integrations

Seamless third-party service integration

> Data Exchange
> Service Connection
> Error Handling
Search Visibility

Domain & SEO Reality

We've tested every SEO theory - so you don't have to

New Domain Strategies

Building authority from ground zero

Difficulty
85%
Timeframe
6-12 months
Focus
Foundation Building
Authority Development
Content Strategy
Link Building Framework

Aged Domain Power

Leveraging established digital assets

Difficulty
65%
Timeframe
3-6 months
Focus
Authority Transfer
Historical Analysis
Authority Preservation
Strategic Redirection

Content Architecture

Building scalable content frameworks

Difficulty
75%
Timeframe
Ongoing
Focus
Structure & Scale
Information Architecture
Content Clustering
Topic Authority

Technical SEO

Optimizing technical foundations

Difficulty
90%
Timeframe
1-3 months
Focus
Performance
Core Web Vitals
Crawl Optimization
Schema Implementation

Ranking Psychology

Understanding search intent patterns

Difficulty
80%
Timeframe
Ongoing
Focus
User Intent
Intent Mapping
SERP Analysis
Competitor Positioning

Recovery Tactics

Recovering from penalties and updates

Difficulty
95%
Timeframe
3-12 months
Focus
Rehabilitation
Penalty Analysis
Recovery Strategy
Preventive Measures
Traffic Generation

Marketing Integration

Understanding traffic is good - understanding intent is better

Channels
6
Avg. Impact
High
Success Rate
94%

Google Ads Evolution

+42%
Average ROAS

From basic search to advanced automation

Impact
High
Complexity
Medium
Time
2-4 weeks
Smart Bidding Strategies
Audience Segmentation
Performance Max Campaigns

Bing Ads Reality

+28%
Cost Efficiency

Capturing the overlooked opportunity

Impact
Medium
Complexity
Low
Time
1-2 weeks
Lower CPC Advantage
B2B Focus
Professional Demographics

Shopping Feed Mastery

+65%
CTR Improvement

Optimizing product data for visibility

Impact
High
Complexity
High
Time
4-6 weeks
Feed Optimization
Custom Labels
Dynamic Remarketing

Analytics Implementation

100%
Data Accuracy

From data collection to actionable insights

Impact
Critical
Complexity
Medium
Time
2-3 weeks
GA4 Migration
Custom Events
Enhanced Ecommerce

Conversion Tracking

+83%
Journey Visibility

Building complete customer journey visibility

Impact
High
Complexity
Medium
Time
1-3 weeks
Cross-Domain Tracking
Micro-Conversions
Value Attribution

Attribution Modeling

+94%
Attribution Accuracy

Understanding the real path to conversion

Impact
High
Complexity
High
Time
4-8 weeks
Multi-Channel Funnels
Custom Models
Revenue Attribution
Modern Tools

Content & Automation

Automation should free humans to be more human, not replace them

AI Content Strategy

Active
85%
Efficiency

Leveraging AI for content creation while maintaining human touch

Content Pattern Analysis
Topic Generation
Semantic Enhancement

Video Production

Growing
78%
Efficiency

Strategic video content creation and optimization

Platform-Specific Formats
Engagement Analytics
Distribution Strategy

Custom GPTs

Innovating
92%
Efficiency

Specialized AI models for specific business needs

Task Automation
Content Generation
Process Optimization

Process Automation

Optimized
95%
Efficiency

Streamlining workflows and reducing manual tasks

Workflow Optimization
Task Scheduling
Error Reduction

Internal Tools

Stable
88%
Efficiency

Custom solutions for specific business challenges

Custom Dashboards
Data Integration
Reporting Automation

Workflow Optimization

Evolving
90%
Efficiency

Enhancing team productivity and process efficiency

Process Mapping
Bottleneck Identification
Performance Tracking

"The goal of automation is to enhance human capability, not replace human judgment"

Performance Review

Audit & Analysis

Sometimes the most valuable service is telling you what you don't need

30%
Average Savings
2-3
Weeks Timeline
95%
Success Rate

Agency Performance Audits

High Impact

Evaluating agency effectiveness and ROI

Campaign Performance
Budget Utilization
Strategy Alignment
Timeframe
2-3 weeks
Potential Savings
15-30%

Technical Stack Analysis

Critical Impact

Assessing technology infrastructure efficiency

Stack Integration
Performance Bottlenecks
Optimization Opportunities
Timeframe
3-4 weeks
Potential Savings
20-40%

Marketing Spend Efficiency

High Impact

Optimizing marketing budget allocation

Channel Attribution
Cost per Acquisition
ROI Analysis
Timeframe
2-3 weeks
Potential Savings
25-35%

Team Capability Assessment

Medium Impact

Evaluating team skills and resource allocation

Skill Gap Analysis
Resource Utilization
Training Needs
Timeframe
1-2 weeks
Potential Savings
10-20%

ROI Reality Checks

Critical Impact

Validating return on investment metrics

Investment Analysis
Performance Metrics
Growth Opportunities
Timeframe
2-3 weeks
Potential Savings
30-45%

Get a clear picture of your digital performance

Understanding Why

Behavioral Insights

The interesting question isn't what works - it's understanding why it works

Counter-Intuitive

The Beauty Paradox

"Why some ugly sites outperform beautiful ones"

User familiarity and functional clarity often trump aesthetic appeal

Conversion rates vs visual appeal studies
User behavior patterns
A/B testing results
Average Conversion Lift +127%
Counter-Intuitive

The Speed Dilemma

"When faster loading actually reduces sales"

Perceived value and trust signals sometimes require strategic friction

Loading time studies
User psychology research
Purchase behavior analysis
Conversion Drop -15%
Counter-Intuitive

The Search Paradox

"How better search can lower conversion"

Too many options can paralyze decision-making and reduce purchases

Choice paralysis studies
Search behavior analysis
Cart abandonment data
Decision Rate -23%
Counter-Intuitive

Best Practice Fallacy

"Why some best practices kill profits"

Industry standards don't account for unique audience behaviors

Cross-industry comparisons
Behavioral analytics
Revenue impact studies
Revenue Impact -31%
Counter-Intuitive

Data Blindness

"When to ignore the data"

Numbers without context can lead to misguided decisions

Qualitative research value
Context importance
Long-term impact studies
Hidden Factors 67%
"In the gap between what we expect and what we observe lies the most valuable insights"
Our Philosophy

Project Approach

We've learned enough expensive lessons to help you avoid them

Test Assumptions

Before changing them

Every business has unique dynamics that need validation before modification

Identify Assumptions
Design Tests
Validate Results

"Assumptions that seem obvious often prove false under testing"

Measure Impact

Before scaling

Small-scale validation prevents large-scale mistakes

Establish Baseline
Implement Changes
Analyze Results

"Scale magnifies both successes and failures"

Understand Context

Before advising

Solutions must fit your specific business reality

Gather Context
Analyze Implications
Tailor Approach

"Context determines whether a solution helps or harms"

Build for Reality

Not perfection

Practical solutions that work today beat perfect solutions tomorrow

Define 'Good Enough'
Implement Core
Iterate & Improve

"Perfect is the enemy of profitable"

Let's have a conversation about what's actually possible

Because the most valuable discussion is often about what not to do

Things We've Learned

Reality Check

Experience isn't about knowing everything - it's about knowing where to look first

Myth Busted

Best Practices vs Common Practices

"Most 'best practices' are merely common practices"

True best practices are context-dependent and evolve with your business needs

One-size-fits-all solutions rarely fit anyone perfectly
Industry standards should guide, not dictate
What worked yesterday might not work tomorrow
Reality Check

The Obvious Solution Paradox

"The obvious solution is often obviously wrong"

Complex problems rarely have simple solutions - they require nuanced approaches

Quick fixes often create long-term problems
Surface-level solutions mask deeper issues
Easy answers deserve hard questions
Time Truth

The Perfect Timeline Fallacy

"Good enough today beats perfect next month"

The cost of delay often outweighs the benefit of perfection

Market opportunities don't wait for perfection
Iterative improvement beats delayed excellence
Perfect is the enemy of profitable
Key Insight

Hidden Advantage Theory

"Every business has hidden advantages"

Success often lies in leveraging what others overlook

Constraints can become competitive advantages
Weaknesses often hide opportunities
Different isn't always better, but better is always different
Deep Truth

Problem Perception

"Sometimes the problem isn't the problem"

What appears to be the issue is often a symptom of a deeper cause

Surface issues mask root causes
Solutions create new problems
Context changes everything
"The most expensive lessons are the ones you have to learn twice"
Business Integration

Strategic Oversight

Success rarely comes from doing one thing perfectly - it comes from doing many things well enough

Staff Training

Empowering teams with knowledge and skills

Assessment Week 1
Training Weeks 2-4
Implementation Weeks 5-8
Skill Enhancement
Process Efficiency
Team Confidence

Agency Coordination

Orchestrating multi-agency collaboration

Alignment Week 1
Integration Weeks 2-3
Optimization Weeks 4-6
Unified Strategy
Clear Communication
Resource Optimization

Technology Stack Planning

Building scalable technical foundations

Audit Week 1
Planning Weeks 2-3
Implementation Weeks 4-8
Future-Proof Architecture
Integration Efficiency
Performance Optimization

Growth Roadmapping

Charting the path to sustainable growth

Analysis Week 1
Strategy Weeks 2-3
Execution Ongoing
Clear Milestones
Measurable Goals
Adaptive Strategy

Risk Assessment

Identifying and mitigating potential risks

Identification Week 1
Analysis Week 2
Mitigation Ongoing
Risk Mitigation
Business Continuity
Security Enhancement
"The art of strategy is not in individual excellence, but in orchestrated harmony"
Let's Talk

Start Your Project

Share your challenge with us, and we'll aim to contact you at your specified date and time. If we can't make that slot, we'll email you to arrange an alternative.